Billing, payments and refunds

Scope

These terms describe how Meridian Biologics invoices, processes payment, and handles refunds and cancellations. Where a signed client agreement exists, its terms govern.

Invoices

You agree to review each invoice upon receipt. Amounts billed may include consultations, memberships, products, shipping, or other items expressly stated on your invoice.

Payment for product orders is generally processed as orders are prepared for shipment. Memberships do not auto-renew — a new order is required to continue.

All amounts are stated in U.S. dollars. Prices do not include sales or use tax; where applicable, tax is added to your invoice.

Invoices are due on receipt unless otherwise stated. Where an account is past due, we may hold or suspend orders until it is current.

Payments

Payment is made by the method provided at the time of order. Where a client has signed a card-on-file authorization, subsequent orders and engagements are billed under that authorization, and every charge is itemized on a detailed invoice you receive.

That authorization is given in writing at the time of signing, and remains in effect until revoked in writing to info@meridianbiologics.com. Revocation does not affect amounts already owed. No payment details are stored, and no payment is taken, unless you have signed an authorization.

If a payment is declined or returned, we may retry it or ask for an alternate method. Either can delay an order.

Payment information is handled by our processors and financial partners as described in our Privacy & Confidentiality notice.

Refunds and Cancellations

Products. You may cancel an order within seven (7) days of placement, provided it has not yet shipped. If you have already paid, you will receive a full refund or account credit, at your choice. After seven days, or once an order ships, products cannot be canceled, returned, refunded, or exchanged; temperature-sensitive material cannot re-enter inventory once it leaves our custody. Defective, damaged, or incorrect items are handled under Damaged or Incorrect Items below.

Services. Services are refundable before work begins; once begun, fees are non-refundable. Consultations rescheduled or canceled with twenty-four (24) hours’ notice are complimentary; otherwise they are billed in full.

Refunds are not provided for change of mind or unmet expectations. If you are dissatisfied, please contact us before initiating a payment dispute; we review concerns case by case.

Refunds are issued to the original payment method within seven to ten business days. Except where a longer period or broader right is required by applicable law, all other sales are final.

Promotional Bundles and Stored Product

Payment for promotional orders is processed at the time of purchase to secure the promotional price. Bundles — “buy X, get Y” and similar — are sold as a single package and have no separate per-item refund value.

A bundle may be canceled in full within the seven (7)-day window above, provided no unit has shipped, been used, or been released from storage; partial cancellation is not accepted.

At your request only, we may hold part or all of an order in cryogenic storage as an accommodation until you provide shipment instructions. Stored units remain your property.

Delivery and Responsibility

You are not responsible for loss or damage occurring in transit. On delivery to the address you provide, responsibility for the order passes to you, including proper storage and handling.

Loss, damage, or temperature excursion occurring in transit is handled under Damaged or Incorrect Items below.

Damaged or Incorrect Items

Some products are temperature-sensitive and must be placed into appropriate storage immediately on arrival. We notify you in advance of shipment and expected delivery so that someone at your practice can be available to receive it. Please schedule delivery for a day your practice can accept and store the order appropriately.

Inspect every order on arrival. Damage, temperature excursion, or incorrect items must be reported to info@meridianbiologics.com as soon as you open the package — and no later than twenty-four (24) hours after delivery, or by the end of the next business day where delivery occurs outside your practice’s business hours.

Where damage is visible on arrival, refuse the shipment and notify us the same day.

Verified claims receive a replacement, credit, or refund. Claims are not covered where product was compromised because the package was not retrieved and placed into storage promptly after delivery, or was not stored properly thereafter.

Billing Errors

Report incorrect or duplicate billing to info@meridianbiologics.com. Confirmed errors are corrected whenever identified, by full refund, replacement, or account credit.

Limitation of Liability

We are not responsible for delays in transit caused by the carrier, weather, or other circumstances beyond our control.

Our responsibility for any order is limited to replacement, credit, or refund of that order. We are not liable for indirect or consequential losses, including lost revenue or rescheduled procedures.

Questions and Disputes

Please contact Meridian Biologics at info@meridianbiologics.com with any billing concern before initiating a dispute with your card issuer or bank. Most questions are resolved quickly, and we review concerns case by case.

Payments appear on your card or bank statement as “Meridian Biologics.”

Governing Law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute arising from them is subject to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas.